At Hiroya, any personal data obtained will only be used in the context of business for the following purposes. We will always strive for an appropriate handling of personal information following the privacy policy guidelines that follow.

Grounds for using personal information

• In order to confirm your reservation or get in touch with you.
• To email you about our services, send documents or carry out questionnaires.
• For our after-services such as inquiries about lost and found items.

Disclosure to Third Parties

Personal information obtained cannot be disclosed to a third party without prior consent of the guest. However, in the following cases, personal data may be rendered accessible.

1. When required by the police, courts or other government agencies through summons, warrants or court orders.
2. When a human life, protection of a body or property is at stake and that it is difficult to obtain the guest's consent.

Disclosure, amend and deletion of personal information

In the case of a request for disclosure, amend or deletion of personal data, we shall confirm with the guest in person and respond as promptly as is reasonable in the given circumstances. Contact us for more detailed instructions.

Changes in our policy

This policy may be modified at any time and without prior notice in order to protect our guests' personal data, or in accordance to changes in or new laws and regulations.

Contact us regarding personal information issues

If you have questions about how your personal information is used, please contact us at the below address.